- Agreement Overview
These Terms & Conditions (“Terms”) govern access to and use of services, website, mobile platforms, and purchase transactions with SHOPIUM GENERAL TRADING – FZCO (“Company”, “we”, “our”, “us”).
By accessing our platform or placing an order, you agree to be legally bound by these Terms.
- Company Legal Information
Company Name: SHOPIUM GENERAL TRADING – FZCO
License Type: UAE Free Zone Company
Registered Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Trade License Number: 105221928200001
Customer Support: +971581740938
- Scope of Services
The Company operates as an online trading platform offering consumer goods and related products.
All products offered are subject to UAE regulatory approval and compliance standards.
- User Eligibility
You confirm that:
- You are at least 18 years old OR using under guardian supervision
- All information provided during purchase is accurate
- You will not misuse the platform or attempt fraud
- Product Information & Accuracy
We aim to ensure:
- Correct product descriptions
- Accurate pricing
- Correct stock availability
Minor variations in color, packaging, or appearance may occur.
- Pricing & Financial Terms
6.1 Currency
All prices are displayed in AED unless otherwise stated.
6.2 Taxes
Prices may include or exclude VAT depending on product classification and legal requirements.
6.3 Pricing Errors
If pricing error occurs, we reserve the right to cancel or correct the order.
- Payment Terms
- We accept approved payment methods listed on our platform.
- Orders will only be processed after successful payment authorization.
- We reserve right to refuse suspicious or high‑risk transactions.
- Order Acceptance & Cancellation Rights (Company Side)
We may cancel orders due to:
- Payment failure
- Regulatory restriction
- Stock unavailability
- Fraud suspicion
- Incorrect product listing
If cancelled after payment → refund handled as per Refund Policy (separate document).
- Delivery Performance (Contractual Responsibility Only)
- Delivery timelines shown are estimates.
- Delays caused by logistics partners, customs, force majeure, or government restrictions are not contractual breach.
- Customer must provide correct delivery details.
- Intellectual Property
All trademarks, brand assets, website content, images, and product presentations belong to SHOPIUM GENERAL TRADING – FZCO or its licensors.
Unauthorized use is strictly prohibited.
- User Conduct
You agree not to:
- Use platform for illegal purposes
- Attempt hacking, scraping, or data misuse
- Post false reviews or misleading content
- Violate UAE laws
- Third Party Services
We may use third‑party:
- Payment processors
- Logistics providers
- Technology platforms
We are not liable for third‑party service outages beyond our control.
- Limitation of Liability
To maximum extent allowed by UAE law:
Company is not liable for:
- Indirect losses
- Business losses
- Delay caused by third parties
- Misuse of product
Nothing excludes rights guaranteed under UAE Consumer Protection Law.
- Warranty Position
Where manufacturer warranty exists, it applies as per manufacturer terms.
Statutory consumer rights under UAE law remain unaffected.
- Prohibited Harmful Terms Compliance
This contract does not:
- Remove mandatory consumer rights
- Block legal compensation claims
- Allow unilateral unfair contract changes
- Governing Law
These Terms are governed by laws of the United Arab Emirates.
- Jurisdiction
Disputes shall fall under jurisdiction of competent UAE courts unless otherwise required by law.
- Language
Official legal reference version may be English.
- Policy Structure
The following policies exist as separate legally binding documents:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
By purchasing, you agree to all policies published on website.
- Amendments
We may update Terms to reflect legal or operational requirements.
Updated Terms apply to future transactions.