Effective Date: 01-04-2026

At SHOPIUM GENERAL TRADING- FZCO, we strive to ensure that your shopping experience is smooth and hassle-free. This Shipping Policy outlines how we process, ship, and deliver your orders within the UAE.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Fridays and public holidays will be processed on the next working day.
  • Once your order is processed, you will receive a confirmation email with your shipping details.

2. Shipping Methods and Delivery Time

We partner with trusted courier services to deliver your products safely and on time.

Shipping Option Delivery Time (UAE) Shipping Fee
Standard Delivery 3–5 business days AED 10, USD 10, GBP 10
Express Delivery 1–2 business days AED 25, USD 25, GBP 25
Free Shipping On all eligible orders above 100 AED / 100 USD / 100 GBP   Nill
  • Delivery times may vary during public holidays, peak seasons, or due to unforeseen circumstances.
  • You will receive a tracking number once your order is shipped.

3. Shipping Areas

  • We currently deliver to all Emirates in the UAE.
  • For remote areas or locations with restricted access, delivery times may be longer.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on delivery location and shipping method.
  • Free shipping may be available on orders above 100 AED/USD/GBP.

5. Order Tracking

  • You can track your order using the tracking link provided in your shipping confirmation email.
  • For any issues with tracking, please contact our customer support at process@shopiumstore.com / +971581740938.

6. Delivery Issues

If your order is delayed, damaged, or lost during transit: – Contact us within 48 hours of delivery at process@shopiumstore.com/+971581740938 – We will investigate the issue with the courier service and provide a resolution, which may include a replacement or refund.

7. Incorrect Address

  • Ensure that your shipping address is complete and accurate.
  • We are not responsible for failed deliveries due to incorrect or incomplete addresses.
  • Additional charges may apply for reshipping in such cases.

8. International Shipping

  • We currently offer shipping to all Emirates within the UAE and to selected international destinations, including the United States and the United Kingdom.

9. Contact Us

For any questions or concerns regarding shipping, please contact our customer service:

  • Email: process@shopiumstore.com
  • Phone: +971581740938
  • Working Hours: Mon–Sat, 10 AM– 7 PM]

SHOPIUM GENERAL TRADING- FZCO is committed to providing a seamless delivery experience.

Thank you for shopping with us!