Effective Date: 01-04-2026

  1. INTRODUCTION

SHOPIUM GENERAL TRADING – FZCO (“Shopium”, “Company”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal data collected from customers, website visitors, and business partners.

This Privacy Policy explains how we collect, process, store, disclose, transfer, and protect personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and related regulations.

By accessing our website, mobile platforms, or purchasing our products, you agree to the practices described in this Privacy Policy.

  1. DEFINITIONS
  • Personal Data – Any information relating to an identifiable natural person.
  • Processing – Any operation performed on personal data including collection, storage, use, disclosure, or deletion.
  • Data Subject – Individual whose personal data is processed.
  • Data Controller – Entity determining purpose and means of processing personal data.
  • Data Processor – Entity processing data on behalf of controller.
  1. LEGAL BASIS FOR PROCESSING

We process personal data based on:

  • Consent
  • Contractual Necessity (order fulfilment, delivery, payments)
  • Legal Obligations
  • Legitimate Business Interests
  1. INFORMATION WE COLLECT

4.1 Personal Identification Data

  • Full Name
  • Phone Number
  • Email Address
  • Delivery Address
  • Billing Address

4.2 Transaction Data

  • Order details
  • Payment transaction confirmation

(Note: Card details processed via secure payment partners)

4.3 Technical & Usage Data

  • IP address
  • Browser type
  • Device ID
  • Cookies and tracking technologies

4.4 Customer Communication Data

  • Customer service queries
  • Feedback
  • Chat or email communications
  1. PURPOSE OF DATA COLLECTION

We process personal data for:

  • Order processing and product delivery
  • Customer support and account management
  • Fraud detection and risk prevention
  • Legal and regulatory compliance
  • Website analytics and improvement
  • Marketing communications (with consent only)
  1. METHOD OF DATA COLLECTION

We collect data through:

  • Website forms
  • Checkout processes
  • Cookies and tracking technologies
  • Customer service interactions
  • Marketing subscription forms
  1. DATA SHARING AND DISCLOSURE

We may share data with:

7.1 Service Providers

  • Payment processors
  • Logistics and delivery partners
  • Cloud hosting providers
  • IT service providers
  • Analytics providers

7.2 Legal Authorities

Where required by UAE law or regulatory bodies.

  1. INTERNATIONAL DATA TRANSFERS

If personal data is transferred outside UAE, we ensure:

  • Adequate data protection safeguards
  • Contractual protections
  • Transfers only to compliant jurisdictions
  1. DATA STORAGE AND RETENTION

We retain personal data only for as long as necessary for:

  • Business operations
  • Legal compliance
  • Dispute resolution
  1. DATA SECURITY MEASURES

We implement:

  • SSL encryption
  • Secure cloud storage
  • Access control systems
  • Security monitoring
  • Internal data protection policies
  1. DATA BREACH NOTIFICATION

If a data breach occurs posing risk to personal data:

  • We will notify UAE regulatory authority
  • We will notify affected individuals when required
  1. DATA SUBJECT RIGHTS

Under UAE PDPL, users have rights including:

  • Right to access personal data
  • Right to correction
  • Right to deletion
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to file complaint with UAE Data Office
  1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

  • Enable website functionality
  • Improve user experience
  • Analyze website traffic
  • Personalize marketing (with consent)

Users can disable cookies via browser settings.

  1. MARKETING COMMUNICATIONS

We send marketing messages only with explicit consent.

Users can unsubscribe anytime.

  1. CHILDREN’S DATA

We do not knowingly collect data from individuals under 18 years.

If discovered, data will be deleted immediately.

  1. DATA PROTECTION OFFICER (IF APPLICABLE)

For high‑risk or large‑scale processing, companies may need to appoint a Data Protection Officer.

  1. POLICY UPDATES

We reserve the right to update this Privacy Policy.

Updates will be posted on our website.

  1. CONTACT DETAILS

SHOPIUM GENERAL TRADING – FZCO

Registered UAE Address : Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

Email: process@shopiumstore.com

Phone: +971581740938